motawif

Privacy Policy

WELCOME TO MOTAWIF

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of www.motawif.com.sa, (“Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Motawifs of Turkey pilgrims and pilgrims of Europe, America, and Australia. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

Key aspects of our practices described in this Privacy Policy include the following explanations:

  • The information we collect and why we collect it;
  • How we use that information;
  • How we share information;

PERSONAL DATA

When you use or interact with us through the Service, we collect certain personal information about you or the device you are using in order to access the platform (“Personal Data”). Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer (as defined below) using our Service to organize an event. Users must consent to us collecting their Personal Data before accessing the Service.

WEB BROWSER COOKIES AND SIMILAR MECHANISMS

"Cookies" are pieces of information that may be placed on your computer by a Service for the purpose of facilitating and enhancing your communication and interaction with that Service. Many services use cookies for these purposes. We may use cookies (and similar items such as clear gifs, web beacons, tags, or similar items) on our Service to customize your visit, to remember your preferences, for other purposes to make your visit more convenient or to enable us to enhance our Service. We may also use and place cookies (and similar items) on your computer from our third-party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below. In addition, our advertisers and business partners

may set cookies and similar items on your computer when you use our Service. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve Personal Data from your computer without your knowledge. You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you reject our cookies, many functions and conveniences of this Site may not work properly.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

Information you provide us, or that we may collect from you, when you report a problem with our Platform;

a record of correspondence if you contact us;

general, aggregated, demographic and non-personal Information;

if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

details of transactions you carry out through our Platform and of the fulfilment of your orders;

details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”));

your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and

any other Information we consider necessary to enhance your experience on the Platform.

INFORMATION WE GET WHEN YOU USE OUR SERVICE

When you use our Service, we collect information about how you’ve used it. We collect information when you visit our website, use our mobile applications, use our platform, interact with a customer’s website, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

to provide you with location-based services, such as advertising, search results and other personalised content;

to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;

to improve our Services and to deliver a better and more personalised service to you;

to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;

to notify you about changes to our Services;

for any other reason which we deem necessary to enhance your experience of the Platform;

to administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

to customize our website/app: We seek to improve your experience with our website. As a result, we will analyze data we collect about your use of the website. to communicate with you: If you request more information about our services, we will contact you using the information you provide us. We may also send you information about products and services that may be of interest to you. to aggregate data: We may anonymize, and aggregate data collected through our website and to create statistics that may be used for any purpose. for safety and security. We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.

You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.

Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.

Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, and stored at, a destination outside of the KSA. It may also be processed by staff operating outside the KSA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR PERSONAL DATA

You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.

HOW LONG WE RETAIN YOUR PERSONAL DATA

We may retain your Personal Data as long as you are registered to use the Service. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

THE EU GENERAL DATA PROTECTION REGULATION (GDPR)

In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the "GDPR") became effective for citizens of the EEA, Switzerland and England. The GDPR requires Motawifs and companies using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:

  • - The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 1 above will typically be because:
    • you provided your consent
    • it is necessary for our contractual relationship;
    • the processing is necessary for us to comply with our legal or regulatory obligations; and/or
    • the processing is in our legitimate interest as an event organizing and ticketing Platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
  • - Personal Data retention We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it's been inactive for 7 years.
  • - Your rights
    • Right to know what information we have about you: This is known as the "right of access" and gives you the right to find out what, if any, Personal Data we have about you, how we process it, and to request a copy of the Personal Data.
    • Right to correct your information: This is known as the "right of rectification" and gives you the right to ask that we correct or complete any Personal Data we have about you.
    • Right to delete your information: This is known as the "right to erasure" or "right to be forgotten" and gives you the right to ask us to delete your Personal Data.
    • Right to change how we use your information: This is known as the "right to restrict processing" and gives you the right to ask us to change how we use your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us using it in a certain way.
    • Right to move your information: This is known as the "right to data portability" and gives you the right to ask to receive your Personal Data from us in a structured, commonly used and machine-readable format or to have it transmitted to another controller.
    • Right to stop us from using your information: This is known as the "right to object" and gives you the right to ask us to stop using your Personal Data when applicable.
    • Rights relating to how we use your information to categorize you or make decisions about you: This is known as the "right in relation to automated decision-making and profiling": You have the right to be free from decisions we may make that are based solely on automated processing of your Personal Data, including profiling, if they produce a significant legal effect on you, unless such decision-making or profiling is necessary for entering into or performing a contract between you and us, or is made with your explicit consent.
    • Right to withdraw consent: If we rely on your consent to use your Personal Data, you have the right to withdraw that consent at any time. This will not affect our use of your data before we received notice that you wished to withdraw your consent.
    • Right to file a complaint with the supervisory authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the supervisory authority that is authorized to hear those concerns in your jurisdiction, although we invite you to Contact Us with any concern as we would be happy to try and resolve it directly.
    You may exercise your rights by contacting us by e-mail: care@moatwif.com.sa To change your consent settings for our use of cookies and other technologies, please see our Cookie Policy. The requests above will be considered and responded to in the time period stated by applicable law. Certain information may be exempt from such requests. We may require additional information from you to confirm your identity in responding to such requests.

CALIFORNIA PRIVACY RIGHTS

For Residents of California - California Consumer Privacy Act (CCPA)

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California residents may make requests to obtain certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to care@moatwif.com.sa Your request will be responded to within 45 days. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Government identification may be required to verify any requests received.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

We shall investigate and report data breaches within 72 hours of becoming aware of such breach. When a breach of Personal Data is likely to result in a high risk to the rights and freedoms of individuals then the Company, as Data Controller, will notify the affected individuals without undue delay.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

up-to-date information regarding recent orders;

personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences);

payment settings (including credit card information); and

e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at care@moatwif.com.sa with a thorough description, and we will try to resolve it.